Frequently Asked Questions
Frequently Asked Questions
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Shipping & Tax/Duty Questions
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Which countries does Simbans offer shipping to?
Yes, we offer international shipping to a wide range of countries. Please visit our website for the list of available shipping destinations. We currently ship to the US, Canada, Mexico, India, Japan, Australia, New Zealand, European countries (such as Germany, France, Italy, Spain, United Kingdom, and more), as well as select countries in Southeast Asia (such as Malaysia, Thailand, Philippines, Indonesia, Singapore).
How can I track my shipment?
After placing your order, we will provide you with a shipping tracking number and the name of the carrier responsible for delivery. You can easily track your shipment by entering the tracking number on the carrier's website. This allows you to stay updated on the status and progress of your delivery.
Is shipping free?
Yes, we offer free shipping for all orders that exceed $50 USD. Enjoy the convenience of having your order delivered to your doorstep without any additional shipping charges.
How long does it take for the order to be delivered?
We ship all orders using reputable express courier services like FedEx, DHL, or UPS and the estimated delivery time is typically between 2 to 5 business days, depending on the destination. Please note that actual delivery times may vary due to factors such as customs procedures. Rest assured, we make every effort to minimize any delays and provide you with a smooth shipping experience.
What are the customs fees for the tablet when it arrives?
Customs fees vary by destination. In Europe, fees typically range from 10% to 20% of your order value. The United States generally doesn't have customs fees for tablets, while in Canada, fees are usually around 5% of your order value. Please check with your local customs office for accurate and up-to-date information.
Payment & Warranty-related Questions
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Do you accept credit cards for payment?
Yes, you can pay via American Express, Mastercard, Visa, Union Pay. In addition to credit cards, we also accept payments through Apple Pay, PayPal, Google Pay, and Shop Pay.
Does the price include VAT?
No, the price does not include VAT. If you are located in a European country, you will be required to pay the applicable VAT upon delivery. Please note that VAT rates may vary depending on your specific location.
Can I get any discount codes?
Yes, if you are looking to purchase more than five tablets at the same time, we can offer you a discount. Please contact our support team at support@simbans.com.
Do you offer any discount codes for first-time orders?
We do not currently have any discount codes available for first-time orders.
How long is the warranty period for PicassoTab?
We offer a standard 1-year warranty on PicassoTab and its products. This warranty covers any manufacturing defects or malfunctions that may occur within that time frame. For detailed warranty information and terms, please refer to www.simbans.com/warranty.
How long is the warranty for the accessory?
The warranty for the accessory is 90 days from the date of purchase.
Where is your company located?
Our main warehouse is located in Hong Kong, and we also have branches in the United States and Europe.
Product-related Questions
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Can I connect the tablet to a computer?
Yes, you can connect the tablet to a computer using a USB Type A to USB Type C cable.
Can the standalone drawing tablet save work to the device, and can I transfer work to my laptop?
Yes, you can save your work to the device, and you can transfer it to your laptop. The tablet allows you to save your drawings and other files internally, and you can transfer them to your laptop using various methods like connecting the tablet via USB or using cloud storage services.
Is the pen pressure-sensitive?
Yes, the pen is pressure-sensitive. The Picasso Pen models offer different levels of pressure sensitivity as follows:
- Picasso Pen 1 and Picasso Pen 2: Both have 1024 levels of pressure sensitivity.
- Picasso Pen 3 and Picasso Pen 4: Both have 4096 levels of pressure sensitivity.
Does the pen require batteries?
Yes, the pen requires a AAAA battery. You can purchase them at any local store or from Amazon.
Does the stylus that comes with the PicassoTab work on laptops and phones?
No, the Picasso pen does not work on other devices. It is specifically designed for use with the PicassoTab drawing tablet.
Can I attach a keyboard to PicassoTab?
Yes, you can attach a Bluetooth keyboard to the PicassoTab. It is compatible with various Bluetooth keyboards available in the market. You can easily connect a compatible Bluetooth keyboard to the tablet, enhancing your typing experience and productivity. There are multiple vendors that offer Bluetooth keyboards specifically designed to work with Android devices like the PicassoTab.
Does PicassoTab come with a functional adapter for European outlets?
Yes, the PicassoTab comes with a UK & EU adapter, ensuring compatibility with European outlets. This means you can easily plug in and charge your PicassoTab using the adapter provided, making it convenient for use in European countries. Whether you're traveling or residing in Europe, the tablet's included adapter allows you to power and charge your device without the need for additional adapters or converters.
How many micro-SD slots are there in the tablet?
There is only one micro-SD slot on the PicassoTab. You can insert a micro-SD card into this slot to expand the storage capacity of your tablet.
Where can I get a replacement cable for charging my tablet?
You can use any USB-C cable as a replacement for charging your tablet. USB-C cables are widely available, and you can find them in various electronic stores or online marketplaces. Simply ensure that the cable you choose is compatible with your tablet's charging port, and it should work effectively.
Can I use this if I don't have an Android device?
Yes, you can use this tablet even if you don't have an Android device. It is a standalone drawing tablet that does not require a computer or any other external device to function.
Does the glove that comes with it work for either hand?
Yes, the glove that comes with the tablet is designed to work with either hand. It provides compatibility and functionality regardless of whether you are left-handed or right-handed.
Does the Simbans PicassoTab Drawing Tablet support other drawing apps?
Yes, the PicassoTab is compatible with all Android apps. If the drawing apps you mentioned are available on the Google Play Store and are compatible with Android devices, they should work on the PicassoTab as well.
Can you print out your drawings and paintings from this tablet?
Yes, you can print out your drawings and paintings from this tablet. The ability to print depends on the drawing program you use. Please check the features and settings of the specific drawing program you are using to see if it supports printing.
Is there some form of drawing software included in the PicassoTab?
Yes, the PicassoTab comes with three drawing and animation software programs pre-installed.
Is there a facility on your tablets that allows me to record what I’m drawing?
Yes, our tablets offer a built-in whole-screen recording feature that can be accessed through the Quick Access panel when you pull down the notification bar. This feature allows you to record your drawing process on the screen and then share the recorded video with your colleagues.
Is this just a regular tablet with a downloaded drawing app?
Yes, this is a regular tablet; however, it comes with a pen that has pressure sensitivity, which is excellent for drawing. So, while it functions as a standard tablet, the included pen enhances its capabilities for artistic purposes.
What is the battery capacity and life of the tablet?
Here are the details for each model:
- PicassoTab X: The battery capacity is 6,000mAh, providing a battery life of approximately 5 to 8 hours.
- PicassoTab XL: The battery capacity is 7,000mAh, offering a battery life of around 5 to 8 hours.
- PicassoTab X14: With a battery capacity of 10,000mAh, it provides a longer battery life of approximately 10 to 12 hours.
- PicassoTab X11: The battery capacity is 7,000mAh, providing a battery life of approximately 10 to 12 hours.
Please note that the actual battery life may vary based on factors such as usage patterns, settings, and other variables.
How much memory does the tablet have?
The memory specifications for each model are as follows:
For PicassoTab X and XL: It has 64GB of internal storage (ROM) and 4GB of RAM. Additionally, it supports expandable storage through a MicroSD card of up to 128GB.
For PicassoTab X14 and X11: It offers 128GB of internal storage (ROM) and 6GB of RAM. Furthermore, it supports expandable storage through a MicroSD card of up to 1TB.
What wireless types are supported by the tablet?
The wireless type specifications for each model are as follows:
For PicassoTab X and XL: They support Bluetooth version 4 and Wi-Fi connectivity on both 2.4 GHz and 5 GHz bands. This allows for seamless wireless connections to compatible devices and networks.
For PicassoTab X14 and X11: They support Bluetooth version 5 and Wi-Fi connectivity on both 2.4 GHz and 5 GHz bands. The upgraded Bluetooth version offers improved connectivity and features, while the dual-band Wi-Fi ensures fast and reliable wireless connections.
Can I update the Android OS on my PicassoTab?
Yes, you can reinstall the OS on your PicassoTab. You can follow the instructions provided on the Simbans website at this link: [https://www.simbans.com/pages/restore]. The website provides the necessary files and steps to restore the operating system on your tablet. By visiting the provided link, you can access the resources and information needed to successfully reinstall the OS on your PicassoTab.
Can the Simbans tablet be upgraded in terms of RAM?
No, the RAM cannot be upgraded. However, you can insert a MicroSD card for expanded memory storage.
What is the screen resolution?
Here are the screen resolutions for the different models of PicassoTab:
- PicassoTab X: HD+ (1280x800 pixels)
- PicassoTab XL: HD+ (1366x768 pixels)
- PicassoTab X14: FHD (1920x1080 pixels)
- PicassoTab X11: FHD (2000x1200 pixels)
Does the Picasso drawing tablet have to be connected to WiFi?
No, you can use the drawing features of the Picasso tablet without a WiFi connection. It does not require an internet connection for drawing and other offline activities.
Can it wirelessly charge?
No, the tablet does not have built-in wireless charging. It can be charged using a cable.
Can I add it to my cellphone data plan?
No, this tablet cannot be added to a cellphone data plan as it does not accept a SIM card for its own line. However, you can connect the tablet to the internet by using your smartphone as a Wi-Fi hotspot.
Can I use the PicassoTab as a regular tablet for web surfing, email, and watching Netflix?
Yes, you can use the PicassoTab as a regular tablet for various activities such as web surfing, email, and streaming services like Netflix. The PicassoTab runs on the Android operating system, which offers a wide range of applications and functionalities.
Can you write, draw, and take notes offline without any Wi-Fi connection? What app(s) can you use for this?
Yes, you can write, draw, and take notes offline without requiring a Wi-Fi connection. You can utilize various apps for these purposes. If an app is available on the Google Play Store, you can download and use it on this tablet. The tablet offers a wide range of app options, so you have the flexibility to choose the ones that suit your needs. It's important to note that you do not need Wi-Fi connectivity to utilize drawing and note-taking features.
Is the Simbans tablet compatible with PDF reading?
Yes, the Simbans tablet is compatible with PDF reading. It comes with built-in software that allows you to open and view PDF files directly on the device. You can conveniently access and read your PDF documents using the tablet's screen and navigation controls. This eliminates the need for additional software or apps, providing a seamless PDF reading experience on the tablet.
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